Terms and conditions

General Conditions of LOLO Jamón

The acceptance of this General Conditions document constitutes a binding contractual relationship between you (hereinafter, "User" and/or "Users" interchangeably) and the owner of the platform, the company SABIRA VENTURES, S.L. (hereinafter "Sabira") with registered office at 6-14 Passatge Mas de Roda, 08005 Barcelona, with tax identification number B-42737395 registered in the Commercial Registry of Barcelona, Companies Section, Volume 47616, Folio 35, Sheet B-557199, Inscription 1a, and email address finca@lolojamon.com

Below are the Conditions that will govern the contractual relationship establishing the use of the LOLO Jamon Platform (hereinafter, the "Platform") by Users.

Please read these Terms carefully and make sure you understand them before purchasing any product on our Platform. When you place an order, you confirm that you agree to these Terms and Conditions and therefore declare that:

• You understand and comprehend the conditions set forth herein.
• You are of legal age, over eighteen years old, or, failing that, have sufficient legal capacity to contract these services.

Please note that access to the Platform service is voluntary.

Scope of services

The Platform offers its registered users the possibility of purchasing various Iberian products, such as ham or pork shoulder (hereinafter the "Products" or "Product" interchangeably).
The order of the Products also implies their shipment to the postal address indicated by the User for this purpose.
Hereinafter, the purchase of "Products" as well as the delivery service of the "Products" will be referred to as the "Service" and/or "Services" interchangeably.

User accounts

To register on the Platform as a User and to be able to enter into a contract, the User must be at least 18 years of age, or, where applicable, have sufficient legal capacity to enter into this contract.

To become a User of the Platform and be able to place an order, the User must register as such in the "Register" section and complete the form provided for this purpose, in which they must include their full name and email address, as well as an access password. The password is personal and non-transferable and may be modified by the User at any time after registering as such on the Platform.

Once the User has completed the registration form, they will receive confirmation of registration on the Platform in the email provided.

If you have already made a previous purchase on the Platform, you can enter your email address and password in the "Registered Users" form, and you will be able to access your account without having to re-enter all your details.

Based on the above, the User guarantees that the personal data provided is true and accurate, and undertakes to notify Sabira of any change or modification thereof.

In the event that the User provides any false, inaccurate or incomplete data or if Sabira considers that there are well-founded reasons to doubt the truthfulness, accuracy and integrity of these, access and present or future use of the Platform or any of its contents and/or services may be denied.

How to place an order

To proceed with the purchase of the Product, the User may choose from the available options and indicate the requested number of units for each.

Where applicable, the User may choose the shipping method from the options offered by the Platform during the purchase process.

All selected Products will be immediately included in the "Cart" section where the User can make any modifications. The prices of the Products offered on the Platform will appear in Euros, with shipping costs added, which will be calculated separately. The price corresponding to shipping costs may vary depending on the Products purchased through the Platform and other factors such as the distance of the delivery point, consequently, the shipping price will be that established at the time of the request and before making the payment.

If there is any type of offer related to a product, it will be specifically indicated on the product screen in question.

Once the User considers the content of the "Cart" to be correct, they must indicate the postal address where they wish to receive the order of the Products.

Once the "Cart" and the delivery postal address have been confirmed, the User must include the data required to make the corresponding payment for the products and corresponding shipment.

Price and payment for the service

As indicated above, the price for the different products that the User may acquire on the Platform will always appear in Euros and will include the corresponding taxes before payment. Shipping costs will appear separately and may or may not be included in the price, as indicated during the purchase process. You can consult information about shipping costs here in the FAQs or on each Product page.

We accept payments via debit and/or credit card. Holders of such cards are subject to validation and authorization checks by the card issuer. In any case, payment through this method will be made via a secure payment platform.

By accepting these conditions, the User accepts the invoice in electronic format.

Once payment has been made, the buyer will receive an email from Sabira at their assigned email account confirming that the purchase and payment have been successfully completed.

If you do not receive the email about the order placement and payment for the Product, please contact Sabira at finca@lolojamon.com

Product shipping and delivery

The User must indicate a postal address where they wish to receive the Products within the time slot indicated during the purchase process.

Shipments will only be made to cities and postal codes where the Service is available at any given time. The User will receive information about the availability of the service during the purchase process. The User is responsible for verifying that the Service is available in their area. Shipping requests to destinations outside the availability zone will not be processed.

You will receive the purchased products within the estimated time during order processing. Likewise, you will be notified of the status of your order at the email address or phone number you have provided.

Sabira will not be responsible for incidents in the shipment or receipt of products purchased on the Platform due to an error in the postal address provided by the User. In this case, the User must contact the company via email finca@lolojamon.com as soon as possible. Sabira will take all possible actions to make the appropriate modification if possible. Any costs arising from this circumstance will be borne by the User.

Discount codes

Occasionally, we may offer discount codes on certain Products or on the entire order placed. All characteristics of the discount, i.e., discount percentage, the expiration date of the code, as well as any specific details related to the code and/or its restrictions, if any, will be indicated directly in the discount code.

Intellectual and Industrial Property

The content related to the LOLO brand, domains, logos, drawings or documentation, including software, computer programs, or any element that may be subject to protection by Intellectual or Industrial Property legislation, which may be accessible to Users, are the property of Sabira and all rights of use over them are expressly reserved.

You may only use such rights in the manner expressly authorized by Sabira.

Any improper use of the service or its obligations by the User may lead, at Sabira's discretion, to the cancellation of the user's account or the suspension of the service until the incident is resolved, if applicable.

The User acknowledges that, by virtue of these General Terms of Use, Sabira does not assign or transfer to the User any Intellectual and/or Industrial Property rights owned by it, or any rights of third parties. Sabira only authorizes the User to access and use them in accordance with the terms indicated in these terms and conditions. Therefore, Sabira does not grant any other license or authorization of use to the User regarding Intellectual and/or Industrial Property rights other than that expressly detailed in this clause. 

Users are not authorized to copy, distribute (including emails and the Internet), transmit, communicate, modify, alter, transform, assign, or in any other way carry out activities that involve the commercial use of Sabira's Intellectual and/or Industrial Property rights, either partially or totally, without the express written consent of the legitimate owner of the exploitation rights. 

Sabira reserves all Intellectual and/or Industrial Property rights corresponding to it, including any authorization and/or license. 

Sabira reserves the right to terminate or modify, at any time and for any reason, the licenses granted under these terms and conditions. Notwithstanding the foregoing, Sabira may take legal action against any use by the User that: 

• Does not conform to the General Terms of Use specified herein; 
• Infringes or violates the Intellectual or Industrial Property rights, image rights, or other similar rights of the company or any other legitimate third party owner; or infringes any applicable regulations.

User Responsibilities

The User generally undertakes to comply with these General Conditions.

Users are fully responsible for the access and proper use of the Platform and its contents, subject to current legislation, as well as the principles of good faith, good customs, and public order.

Likewise, the User undertakes not to defame, store, or disseminate from the Platform or on the Platform content, material, or information of a pornographic, threatening, xenophobic, violent nature, that attacks race, sex, religion and/or ideology or against morality, public order, and fundamental rights, as well as against public liberties, honor, privacy.

Users shall refrain from using the contents of the Platform for illicit purposes or effects that are detrimental to the rights or interests of third parties, or that in any way may damage, disable, affect, or impair the Platform, its contents, and its services. Sabira reserves the right, without prior notice, to exclude from its records those Users it deems to be making inappropriate use of the Platform or to be in breach of the conditions of this document.

Similarly, the User undertakes to safeguard the identifying password for using the services available on the Platform, and undertakes not to transfer its use to third parties, personally assuming responsibility for any damage derived from the improper use of the password or the use of the Platform.

The User is aware, and voluntarily accepts, that the use of the services offered through the Platform occurs, in any case, under their sole and exclusive responsibility, for which the user will be liable for damages of any kind that Sabira may suffer as a consequence of the breach of any of the obligations to which they are subject by virtue of these General Conditions, or of the applicable legislation in relation to the use of Sabira's services.

Sabira's Responsibilities

Sabira does not guarantee the performance level of the Internet network. The service may be unavailable or limited at any time and for any reason beyond Sabira's control, whether due to emergencies, connection overload, link failure, network equipment problems, transfers, or signal strength. Sabira is not responsible for data, messages, or pages lost or unsaved due to performance issues caused by the Internet service.

Sabira will not be responsible in any case for the content, operation and/or data protection policy or other terms contemplated in other websites that may be accessed by including a link in the Platform, nor for the contents, services or products offered from it, unless these other sites are owned by Sabira. Any hyperlinks contained in the Platform may lead to third-party websites. Sabira includes them to facilitate User navigation, and in no case assumes responsibility for the content, information or services that may appear on said sites, which will be exclusively informative and in no case imply any relationship between the aforementioned third party and Sabira.

Sabira reserves the right to modify the content of the website without prior notice.

Limitation of Sabira's liability

Sabira is not responsible for the User's use of their password and/or access key to the Platform. Password information is specific to each User and cannot be shared with other people. In such a case, the User is responsible for the use of their password by third parties.

Sabira is not responsible for possible typographical errors in the texts that appear on the Platform.

Warranty and Returns

Returns will be accepted in the cases established by current legislation and, in any case:

• Shipment of one Product instead of another.
• Defective product.

If the conditions for return are met:

In compliance with current regulations, the client has a period of 14 calendar days from the date of receipt to return an order in the accepted cases. It will be verified that the product is in normal condition and does not show signs of manipulation.

To start a return process, before making it, it will be necessary to notify us via email to finca@lolojamon.com where we will indicate the steps for you to send us the order.

If the return falls within the accepted cases, once its condition has been verified, we will refund the order amount, as well as the delivery and return costs, through the same payment method used by the User for the acquisition of the product within a maximum period of fourteen (14) calendar days from the notification of said incident to Sabira.

Complaints

In the event of any complaint and/or incident attributable to Sabira related to the provision of the Service, a complaint procedure is available to the User, initiated by the User through the "Contact Form" provided on the Platform, via email to finca@lolojamon.com or by telephone call to the customer service number or another method provided by Sabira.

Once this communication has been initiated, Sabira will work with the User to gather the necessary information about their complaint and/or incident. Sabira commits to contacting the User regarding any complaint within a period not exceeding seventy-two (72) hours.

Independence of Clauses

If any of the clauses of these Terms of Use are null and void or voidable, they shall be considered as not included. Such declaration of nullity shall not invalidate the remaining Terms of Use, which shall remain valid and effective between Sabira and the User.

Applicable Law

These Conditions shall be governed by Spanish law, which shall apply to matters not provided for herein concerning interpretation, validity, and execution. Likewise, both parties expressly waive any other jurisdiction and submit to the Courts and Tribunals of Barcelona.

Likewise, the user may amicably resolve incidents that may arise during the contractual relationship through the Platform promoted by the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES.

Modification of General Conditions

Sabira reserves the right to modify this document of Terms of Use at any time. In the event of any change to the Terms of Use, these will be published on the Platform and the date of their publication will be indicated, so that the User is aware of the date on which said modification became effective. In any case, you will receive a notification via electronic means about the update of Sabira's Terms of Use prior to their publication on the Platform.

Once you receive the relevant notification about the modification of the Terms of Use, you may terminate your contract prior to the date on which the new Terms of Use come into force or you may opt for the continuation of your access and use of the Platform.